Legal support when applying for asylum through the CBP One app

Legal Support for Asylum Application via the CBP One App

In 2024, a family from Central Asia—husband and wife with two minor children—arrived in the United States on tourist visas. Upon arrival, they decided to apply for asylum due to credible threats of political persecution in their home country. The clients did not speak English and encountered technical difficulties using the CBP One mobile application, which is mandatory for scheduling an asylum application appointment.

Our primary goal was to provide comprehensive legal support throughout the entire process—from assessing the case’s prospects to successful application submission and ongoing support while awaiting the interview. Our experts helped the family overcome language and technical barriers, organized the collection of necessary evidence, and prepared the complete document package for submission via the CBP One app.

Goals and Objectives of Legal Assistance

1. Assessing case prospects and risks of denial. Analyzing factors affecting the likelihood of a favorable decision, including the political context and availability of evidence of persecution.
2. Preparing documents and evidentiary support. Collecting and translating persecution histories, certifying translations, preparing photo and video evidence, screenshots of communications, and official certificates.
3. Ensuring proper registration and data entry in the CBP One app. Step-by-step guidance on using the app, assistance with uploading photos, and selecting appointment dates and times.
4. Organizing timely submission of the asylum application. Monitoring deadlines, confirming successful registration and document submission.
5. Representing the family’s interests in case of interview scheduling or requests for additional information. Legal support and consultations at all stages of case review.

Work Process

The initial consultation was conducted with the assistance of a professional interpreter to ensure accurate understanding of all case details. A tailored action plan was developed considering the family’s specific situation and needs.

We prepared personalized written statements for each family member, collected and certified the necessary evidence, including testimonies of persecution, documents from local authorities, and international organizations.

Special attention was given to training the clients on how to use the CBP One app. We provided step-by-step instructions for uploading photographs, choosing convenient appointment times, and correctly filling out data, which helped avoid technical errors and submission failures.

The application was successfully submitted within the required timeframe, and the clients received official confirmation of case registration. While awaiting the interview appointment, they received continuous support and advice on interview preparation, medical documentation, and other necessary procedures.

Outcome

The application was accepted for processing without comments, allowing the family to legalize their stay in the U.S. and avoid visa status violations. Our legal team continues to support the clients until the final decision is reached, ensuring full protection of their rights and interests.

Case Challenges

• Technical glitches and the complexity of the CBP One app interface required individualized support and constant process monitoring.
• The need to submit the application on behalf of the entire family, including minor children, increased document volume and necessitated additional coordination.
• Difficulties in translating and notarizing evidence, along with the need to verify authenticity within a limited timeframe.
• Psychological stress experienced by the clients due to fear of deportation and uncertainty about their status.

Conclusion

This case clearly demonstrates the critical importance of professional legal assistance when applying for asylum through CBP One, especially for migrants who do not speak English and are unfamiliar with digital tools. Timely, competent, and attentive support not only enables proper document preparation and submission but also significantly increases the chances of a favorable outcome, minimizing the risk of denial and reducing stress for the entire family.

Ensure reliable case support with our experienced attorneys—fast, quality, and professional service.